Welcome to the Tenth Crow Blog

Practicing thought leadership for your healthcare organization

 

No company starts as a thought leader within their industry. Rather, their reputation as a forward thinking industry leader is built through time, effort and commitment to learning and sharing knowledge that helps move their field forward . In...

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"Delight is not a campaign" - How to create more meaningful customer engagement

One delightful surprise. 

It might be that simple. Hooking a customer for life can depend on just one interaction that leaves them feeling noticed, appreciated, valued, or happy. In this post, we're going to look at the concept of "delight" as a...

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